🆘Troubleshooting
1 • Wallet & Connection 🔐
“Connect Wallet” does nothing
Unlock MetaMask (or your browser wallet).
Switch to Arbitrum One.
Disable pop-up blockers and hard-refresh (
Ctrl + Shift + R).Still blank? Try a clean Chrome/Firefox profile.
Wrong-network banner
Add / switch to Arbitrum One:
RPC
https://arb1.arbitrum.io/rpcChain ID
42161
2 • Deposits & Balances 💰
Deposit TX confirmed but balance = 0
Wait ≈ 3 min (15 blocks) then refresh.
TX stuck “pending” > 10 min
Speed-up or cancel in wallet; resend with higher gas.
Sent wrong token / chain
Open a Support ticket and provide the TX hash.
If a refresh briefly shows a zero balance, clear browser cache and reload.
3 • Orders & Strategy Execution 📤
Limit order hasn’t filled
The market price may simply not have reached that level yet—check the order book for your limit.
Take-profit (TP) didn’t trigger
TP fires only when Price ≥ AEP × (1 + TP %)
5 • Dashboard & UI Glitches 🖥️
Charts won’t load
Disable ad-block / privacy extensions and refresh.
Points not updating
Leaderboard syncs every 10 s—give it a moment.
“Something went wrong” toast
Copy the error ID and send it to Support.
6 • When to Contact Support 🆘
Email support@hyperstackz.com or open a Discord ticket if:
A transaction is stuck > 30 min with no order created.
Vault equity diverges > 0.5 % from Hyperscan.
Funds were sent to the wrong chain or token.
A UI bug prevents pausing or stopping a strategy.
Include:
Vault wallet address
TX hash (if deposit / withdraw)
Approx. UTC time of the issue
Screenshot or recording
Browser & wallet versions
Most issues resolve with a network switch, cache clear, or waiting for chain finality. Do not spam extra transactions—open a ticket and share your TX hash if unsure.
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