🆘Troubleshooting
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This page lists the most common HyperStackz issues—wallet, deposits, orders, funding, and UI glitches—and how to fix them quickly.
Unlock MetaMask (or your browser wallet).
Switch to Arbitrum One.
Disable pop-up blockers and hard-refresh (Ctrl + Shift + R).
Still blank? Try a clean Chrome/Firefox profile.
Add / switch to Arbitrum One:
RPC https://arb1.arbitrum.io/rpc
Chain ID 42161
Deposit TX confirmed but balance = 0
Wait ≈ 3 min (15 blocks) then refresh.
TX stuck “pending” > 10 min
Speed-up or cancel in wallet; resend with higher gas.
Sent wrong token / chain
Open a Support ticket and provide the TX hash.
If a refresh briefly shows a zero balance, clear browser cache and reload.
The market price may simply not have reached that level yet—check the order book for your limit.
TP fires only when Price ≥ AEP × (1 + TP %)
Charts won’t load
Disable ad-block / privacy extensions and refresh.
Points not updating
Leaderboard syncs every 10 s—give it a moment.
“Something went wrong” toast
Copy the error ID and send it to Support.
Email support@hyperstackz.com or open a Discord ticket if:
A transaction is stuck > 30 min with no order created.
Vault equity diverges > 0.5 % from Hyperscan.
Funds were sent to the wrong chain or token.
A UI bug prevents pausing or stopping a strategy.
Include:
Vault wallet address
TX hash (if deposit / withdraw)
Approx. UTC time of the issue
Screenshot or recording
Browser & wallet versions
Most issues resolve with a network switch, cache clear, or waiting for chain finality. Do not spam extra transactions—open a ticket and share your TX hash if unsure.
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