🆘Troubleshooting

This page lists the most common HyperStackz issues—wallet, deposits, orders, funding, and UI glitches—and how to fix them quickly.

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1 • Wallet & Connection 🔐

“Connect Wallet” does nothing

1. Unlock MetaMask (or your browser wallet).

2. Switch to Arbitrum One.

3. Disable pop-up blockers and hard-refresh (Ctrl + Shift + R).

4. Still blank? Try a clean Chrome/Firefox profile.

Wrong-network banner

Add / switch to Arbitrum One:

• RPC https://arb1.arbitrum.io/rpc

• Chain ID 42161

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2 • Deposits & Balances 💰

Symptom	Quick Fix
Deposit TX confirmed but balance = 0	Wait ≈ 3 min (15 blocks) then refresh.
TX stuck “pending” > 10 min	Speed-up or cancel in wallet; resend with higher gas.
Sent wrong token / chain	Open a Support ticket and provide the TX hash.

If a refresh briefly shows a zero balance, clear browser cache and reload.

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3 • Orders & Strategy Execution 📤

Limit order hasn’t filled

• The market price may simply not have reached that level yet—check the order book for your limit.

Take-profit (TP) didn’t trigger

• TP fires only when Price ≥ AEP × (1 + TP %)

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5 • Dashboard & UI Glitches 🖥️

Problem	Quick Fix
Charts won’t load	Disable ad-block / privacy extensions and refresh.
Points not updating	Leaderboard syncs every 10 s—give it a moment.
“Something went wrong” toast	Copy the error ID and send it to Support.

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6 • When to Contact Support 🆘

Email [e-mail] or open a Discord ticket if:

• A transaction is stuck > 30 min with no order created.

• Vault equity diverges > 0.5 % from Hyperscan.

• Funds were sent to the wrong chain or token.

• A UI bug prevents pausing or stopping a strategy.

Include:

1. Vault wallet address

2. TX hash (if deposit / withdraw)

3. Approx. UTC time of the issue

4. Screenshot or recording

5. Browser & wallet versions

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Most issues resolve with a network switch, cache clear, or waiting for chain finality. Do not spam extra transactions—open a ticket and share your TX hash if unsure.